AI Workflow Automation for Insurance Agencies

Operant Automation builds done-for-you AI workflow automations for independent insurance agencies and brokerages across the United States. We automate renewal workflows, certificate of insurance requests, quote intake, document collection and follow-ups, so your account managers spend their time on clients instead of chasing paperwork. Most agencies have their first automation live within 4 weeks.

What we automate for insurance agencies

Renewals: every renewal flagged 90, 60 and 30 days out, with the client contacted and remarketing tasks created automatically.
Certificate of insurance requests: requests captured from email or a form, logged, and routed to the right account manager with the holder details ready.
Quote intake: prospect details captured once from your website, phone or email and pushed into your agency management system.
Document collection: applications, loss runs and signed forms requested with automatic reminders.
Policy change requests: endorsement requests captured and routed with everything the account manager needs.
First notice of loss intake: claim details captured and routed to the right person immediately.
Cross-sell prompts: clients with a single line of coverage flagged for a coverage review conversation.
Reporting: a weekly summary of new business, upcoming renewals and open service requests.

How a renewal automation works

Your agency management system holds the policy expiration dates.
90 days out, the account manager gets a task and the client gets a check-in email asking about changes to their business, vehicles or property.
Client replies and updated information are logged against the policy.
At 60 days, any missing information is chased automatically.
At 30 days, anything still open is escalated to the producer.
Nothing renews by surprise, and nothing depends on someone remembering.

Tools we work with

We build on the systems your agency already runs. That commonly includes Applied Epic, Vertafore AMS360, HawkSoft, EZLynx and NowCerts, plus Microsoft 365, Outlook, Google Workspace and e-signature tools. Some agency management systems limit third-party access, so we confirm exactly what is possible with yours during the Workflow Audit, before you commit to a build.

Client data and compliance

Automations run inside accounts your agency owns wherever possible, each automation gets only the access it needs, and every automation is documented so you can see what it does with client data. We do not give coverage advice or make underwriting decisions. Automations prepare and route the work. Licensed staff make the calls.

Pricing and timeline

Every engagement starts with a $500 Workflow Audit, credited in full toward your build. Starter builds start at $2,500 for up to 3 workflows, and Core builds start at $5,000 for 3 to 5 connected workflows. Monthly plans that keep everything monitored and maintained are $450 (Starter), $950 (Core) or from $2,000 (Scale). Most clients have their first automation live within 4 weeks. See full pricing.

Frequently asked questions

Can you connect to our agency management system?

Usually, yes. Access varies by system and by plan, so we check what your system allows during the Workflow Audit. Where direct access is limited, we work through email, forms and exports instead.

Will our clients notice a difference?

Yes, in a good way: faster certificate turnaround, renewal check-ins that arrive on time, and fewer requests for information they already sent you.

Do you work with agencies in every state?

Yes. We work remotely with insurance agencies and brokerages anywhere in the United States.

What does the Workflow Audit include?

We map your current processes, identify which tasks to automate first, and give you a prioritized roadmap with estimated hours saved per process. The $500 fee is credited in full toward your build.

Book a free 20-minute call to see what we would automate first at your agency.

Last updated: October 2026